Michelle Reviews Escort Agencies

Howard Birnbaum (wanted to start his own escort service)
howardbirnbaum696@hotmail.com

Weston, Florida

This guy is very impatient and thinks the world owes him everything and he jumps the gun without understanding what he’s even demanding. I’ll be nice and not say what I really want to say about him.

First he calls and leaves me a message, so I call him back.

Now I’m always very very discrete, so when his assistant (male) answers, I wouldn’t relay any information about who I was even though he started demanding to know where I was from.

At this point I just said I was Michelle returning his call, and that should have sufficed.

The next thing I know, he’s talking to me like I’m garbage, so I hang up on him. Then I try to call this Howard back again at another time, and I leave a message with a girl.

Howard keeps calling me and leaving messages on my voice mail, so I call him back again. When I finally get him, I end up spending 30 minutes of my time with him and so I finally told him I have to go, as it was clear he wasn’t just asking me 1 or 2 questions.

In fact, he got more than anyone else would normally get from me.

I don’t give away free consultation because this is what I do for a living, but I am more than happy to answer 1 or 2 questions for someone because I’m here to help, and potential clients have the right to know who they are talking to, so they can see I’m a real person who really knows the escort industry.

After I tell him I have to go, he tells me he will be purchasing my book on how to start and run an escort agency.

Then the day after I move on November 15th, 2006, he purchases, but e-mails me saying there is a problem. I didn’t understand what was going on, so I e-mailed him saying are you sure you purchased, because I couldn’t find any record that he had?

I only find out on December 2, 2006 (2 weeks later) that he did in fact purchase and my shopping cart allowed 2 transactions to go through for the same product, the Platinum Mentorship Package.

Unfortunately with the move and being backlogged with tons of e-mails, his order was lost in the shuffle.

Had he returned my e-mail, a dialog would have started, but he never did return that last e-mail of mine.

When I realized that 2 orders had gone through (still not sure if it was the shopping cart, or him that caused the 2 orders), I started following up with him more quickly instead of waiting for him to get back to me.

When I finally got him, that’s when he said he wanted a refund.

I apologized for the problem he may have encountered and then I realized that I now had to refund him $800 plus all service charges which amounted to a lot of money, so yes, I did start to freak out because this had already gone through my bank account.

He initially claimed that he wanted a refund because he didn’t receive the product. I told him I had been trying to reach him.

Then when I asked why he just didn’t want to receive the book which is what any reasonable client would want anyway since he had purchased in the first place, I got this nasty e-mail from him.

“Because I have reservations as to the accuracy of the information contained. When you had no idea about needing a license, I should have probably hung up the phone right there. A license is a requirement to run an agency legally. (he doesn’t know what he’s talking about)

Also I didn’t like you counting the minutes we were on the phone, and made it sound like you were doing me a favor by telling me about your product. I spend hours on the phone every day with people who don’t buy my products, but it’s part of the job. (he didn’t ask me about the product, he was asking me questions that were answered in the book, or that I would answer during a paid consultation session.)

The final straw was the complete lack of communication in regards to calling me to get this straightened out, when I told you of the software error; like you didn’t believe I attempted to place the order online.

Somewhere along the road, I lost confidence in your product, based on the way you conducted yourself as a business person. The total secrecy thing including a phone number to contact you at didn’t help the situation any. A reputable business person needs to be able to be contacted.

But I don’t really need ANY reason since I was billed, and received no product. Please just refund the money….”

While every customer has the right to their opinion, I tend to get upset when what they are saying makes no sense and isn’t true.

1. I don’t keep track of every city that requires or doesn’t require licensing in regards to escort agencies. If he had asked me about it and really listened, he would have gotten that my book is about how to run an escort agency (a business model), it doesn’t keep track of every single city in the entire world. To expect anyone to know all this information at the drop of a hat is unrealistic, but it’s clear he doesn’t listen, know about laws, regulations, etc., he just talks.
2. I am a consultant, not just an entrepreneur or writer. No consultant spends tons of free time on the phone when they charge by the minute. In fact, I’m very very generous with my free time. I gave him 30 minutes of free time with me, and he wasn’t even a paying customer. I cut the conversation short because it was clear he was taking advantage of my time.He’s clearly very uneducated when it comes to businesses that charge for time and he isn’t fit to run an escort service because he’d have girls talking for free to customers for god knows how long not even caring if customers booked or not.
3. I never disputed that he purchased. I get many different types of people all the time who think they have purchased when they haven’t. A lot of my clients are computer illiterate, or have computers that have issues that prevent transactions from going through. Clearly had I seen the e-mails, I would have known he purchased. It was a problem with software, or he double ordered and I e-mailed him, got no response back, so I thought he had just attempted to purchase, had a problem and disappeared which happens to me all the time.This is very common in the escort industry which he clearly knows nothing about.

   The minute I realized his order had gone through, I quickly stepped up to the plate trying to get him what he ordered and was very apologetic about the mix up.

   It’s clear he is an impatient person who only thinks of himself and can’t accept someone else’s apology or glitches that go on with life.

4. Lastly, I don’t give out my personal number to anyone. Period! My clients and potential clients can reach me at almost the speed of light. If they happen to e-mail me when I’m sitting here, I return the e-mail pronto. In fact if you go to my testimonials page, you will see all the reviews of how amazed people are that I get back to them so quickly.  I call people worldwide, so no, I don’t give out my personal private number, but I have a toll free number that I purchased so anyone can contact me and leave me a message if they aren’t near e-mail. He clearly doesn’t know much about how small online businesses are run.We don’t all have receptionists and secretaries to take our calls and even if I did, I wouldn’t be dropping everything to take his call.

   I’m a very very busy entrepreneur who works around 12 hours per day.

I personally like to deal with people who are kind and understanding.

I should have known there was going to be trouble from the minute his assistant treated me like shit. When you want to find out why employees treat you a certain way, follow the chain of command up to the manager, then the owner of the company, you will find that 9/10, the managers or owners of the company are also mean & nasty.

Michelle